Suggestions & Complaints

Want to make a suggestion to the practice?

We are always happy to hear suggestions from patients about how we might improve aspects of our service.

Please feel free to  pop in and speak to reception.

Want to make a complaint?

Complaints Policy

If you have a complaint about the service you have received from any member of staff working in this practice, please let us know. The practice operates a Complaints Procedure as part of the NHS system for dealing with complaints which meets national criteria.

Note: If you make a complaint it is practice policy to ensure you are not discriminated against, or subjected to any negative effect on your care, treatment or support.

We also recognise many complaints can be resolved by an informal discussion and therefore please feel free to ask to discuss your concerns with a member of the Management Team. In addition we recognise patients sometimes do not necessarily want to make a complaint but recommend a service improvement.

However if you do want to make a formal practice complaints then please view our Complaints Leaflet and Complaints Policy. Please be assured that we always try to provide the best services possible and to deal swiftly with any problems that may occur.