Appointments

Online Booking Suspended

Please note that due to the COVID-19 pandemic online booking has been suspended. 

All of our GP/Advance Practitioner appointments are now being conducted as a telephone consultation in the first instance. Please telephone the surgery on 01327 703333 to arrange a telephone consutlation with one of our GPs or Advanced Practitioners. 

Please be assured that this is still a full consultation and any further follow up or any face to face examinations that are required will be arranged by the clinician in your initial telephone consultation. 

Doctorlink

We have been looking at how we can improve our service and improve access to practice services. Doctorlink is our new online service where you can access advice and request appointments online. 

Sign up is simple, simply click here to create your account. 

For routine and on the day appointments we are asking our patients to undertake a symptom assessment on Doctorlink.

The symptom assessment will ask you a number of questions to help to identify your problem. The outcome of this assessment will then direct you to the right treatment, whether emergency care, a GP, nurse or self-care. If your outcome indicates that an appointment is required you just need to click on the "request appointment" button. This request will then be sent to the practice where we will arrange the relevant telephone consultation with one of our clinicians. 

The information you provide will be shared with our clinical team (where appropriate) and will assist in providing robust information of your problem to the required clinician prior to your appointment. 

Appointment Times

Individual doctors’ appointment times are variable, however we offer appointments with our GPs, Advanced Practitioners and Treatment Room from 8am until 6.30pm every weekday. 

You can make an appointment to speak to a doctor by telephoning 01327 703333 Option 1 on weekdays between 8.00am and 6.00pm. Consultations are by appointment only and it is often difficult to effectively manage more than one problem at each consultation.

A chaperone will be available for face to face appointments if you request one.

Our patients are now also able to visit services provided by our Federation DocMed in the Extended Access Hub.  Appointments are offered at various local locations at convenient times such as evenings, weekends and Bank Holidays, with multiple clinicians including GPs, Practice Nurses, Nurse Practitioners, Paramedics and Health Care Assistants who offer services such as minor illness clinics, health checks and phlebotomy, along with routine GP appointments..

 The surgery is closed on Saturdays / Sundays and Bank Holidays.

Cancel an Appointment

Please contact the practice on 01327 703333 between 8.00am and 6.00pm Monday - Friday to cancel an appointment. 

If the practice is closed please phone 01327 708537 and leave a message. This message will be picked up the following working day. Please remember to leave your name and the appointment date and time you wish to cancel. 

It is important that you inform the patient services staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have missed your appointment. Patients that continually miss appointments may be removed from the practice list.

 

Telephone Consultations

Your GP will now deal with a number of things, such as routine consultations, results and reviewing some medications, over the telephone. If you would like to book a telephone appointment please call 01327 703333 (option 1).

Please be advised that incoming and outgoing calls to Danetre Medical Practice are recorded for training and monitoring purposes.

Test Results

If you are waiting for results of tests please call 01327 703333 and press Option 3 for ‘Results’ between 1.00pm and 4.30pm Monday to Friday. You can also view your results online if you have access to online records via SystmOnline, please call the surgery for more information and to register for this service. 

Routine blood and urine test results are usually back within a week but x-ray results, smear results and specialised blood tests can take longer, up to between 8 – 12 weeks.

Advanced Practitioner Appointments – Minor Illness Clinic

Our Minor Illness Clinics run every weekday for a variety of minor conditions. Our experienced Advanced Nurse Practitioners and Advanced Paramedic Practitioner run these clinics and they are able to prescribe should you need a prescription. Most patients can arrange a consultation for the same day so these clinics are very popular with patients. They however cannot see anyone who is under 5 years old or issue sick notes. 

Conditions they are able to address include:

Aches and pains

Diarrhoea

Head lice

Sore eyes

Burns

Dizziness

Headaches

Sore throats

Cellulitis

Ear aches and ear infections

Infected wounds

Sties

Constipation

Eczema

Insects bites and stings

Sunburn

Contraception

Emergency contraception

Nose bleeds

Threadworms

Coughs and colds

Fever and high temperatures

Rashes

Vaginal discharge

Cystitis and urinary tract infections

Hay-fever

Sinusitis

Vomiting

Home Visits - Including Advanced Practitioners

We can provide home visits for patients who are housebound. To make an appointment for a same day home visit you must telephone the secretaries before 10:30am on 01327 703333 (option 4).

Home visits may be undertaken by either a GP or by one of our experienced Advanced Practitioners.

Late For Your Appointment

Please attend your appointment on time, if you are more than 10 minutes late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Interpreter

If you require an interpreter to assist with your telephone consultation or Treatment Room consulation please notify the Patient Services Advisor when booking and this will be arranged for you. 

Please note that this will be a telephone interpreting service. 

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