PLEASE NOTE FROM 1ST JULY WE WILL NO LONGER BE TAKING REPEAT MEDICATION REQUESTS VIA TELEPHONE. PLEASE SEE BELOW INFORMATION FOR WAYS TO MAKE THESE REQUESTS.
What is a Repeat Prescription?
A repeat prescription is a medication that is required on a regular basis which has been authorised by a GP.
How do I make a Repeat Prescription Request?
You can request a repeat prescription via one of the following methods:
- by posting your repeat slip to the surgery,
- by using our online services (see below for details)
- by emailing firstname.lastname@example.org
- by downloading and registering for the NHS app
We cannot take repeat prescription requests over the phone because we need to keep a paper-trail of all prescriptions to ensure we issue exactly what you need. However, if you have a query about your prescription please call us on 01327 703333 and press Option 2 between 10.00am and 1.00pm or between 3.30pm and 4.30pm.
Please Note: Repeat prescriptions will arrive at your chosen pharmacy within 2 working days but may not be dispensed until you call at the pharmacy to collect.
Online Repeat Prescription Service
Patients find it very easy to request their prescriptions through our website. If you have not already registered to use this facility, please contact our Care Coordintator Team on 01327 703333 for more information on how to create an online account to request repeat prescriptions. Alternatively you can also download the NHS app.
Repeat prescriptions ordered online will arrive at your chosen pharmacy within 2 working days but may not be dispensed until you call at the pharmacy to collect.
Electronic Prescription Service (EPS)
The Electronic Prescription Service (EPS) is an NHS service that gives you the chance to change how your GP sends your prescription to the place you collect your medicines or appliances from. If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
If you want to collect your medicines from the same place or GP practice every time this service may appeal to you. For this service to work you need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
- a pharmacy
- a dispensing appliance contractor (if you use one)
- your dispensing GP practice (if you are eligible).
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place. If you don’t want your prescription to be sent electronically tell your GP.
Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now meaning that your information is in safe hands. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions.
For more information visit www.hscic.gov.uk/epspatients, your pharmacy or GP practice.
Help with NHS costs
In England, around 90% of prescription items are dispensed free. This includes exemptions from charging for those on low incomes, such as:
- those on specific benefits or through the NHS Low Income Scheme
- those who are age exempt
- those with certain medical conditions
- More information is available at NHS Choices
These charges apply in England only. In Northern Ireland, Scotland and Wales prescriptions are free of charge.
- Prescription (per item): £9.15
- 12-month prepayment certificate (PPC): £105.90
- 3-month PPC: £29.65
If you will have to pay for four or more prescription items in three months or more than 14 items in 12 months, you may find it cheaper to buy a PPC.
- Telephone advice and order line 0845 850 0030
- General Public - Buy or Renew a PPC On-line
There is further information about prescription exemptions and fees on the NHS website.
When you are discharged from hospital you should normally receive 7 days’ supply of medication.
On receipt of your medication requirements, which will be issued to you by the hospital, please bring this to the surgery or post via a stamped addressed envelope before your supply of medication has run out.
Hospital requests for change of medication will be checked by the GP first, and if necessary your doctor will issue you with a prescription. The Practice will endeavour to issue you with your prescription on that day, but it cannot be issued until your medical details are checked by the doctor. This process takes 5 working days.
The doctors will review your medication, regularly, which may involve changes to your tablets, in accordance with current health Board policies. Please be reassured that this will not affect your treatment.