If you have been asked to attend for an appointment can you please enter the practice alone where ever possible. Please DO NOT bring family members along. We are also asking those patients who do need to attend the surgery to wear a face mask or covering to help to ensure the safety of both themselves and of all of our staff and patients. Please be aware that we are unable to provide masks, if you attend without a face covering you will be asked to rearrange your appointment.
Face coverings should not be used by children under the age of 11 or those who may find it difficult to manage them correctly. For example, primary age children unassisted, or those with respiratory conditions. For further information please visit the gov.uk website here
New Appointment System
Under guidance from NHS England and Public Health England, with immediate effect, ALL on the day/urgent appointments are currently unavailable to book online.
Please contact the surgery on 01327 703333 to book an appointment, where you will be asked a series of questions as part of our triage process.
We apologise for any inconvenience and thank you for your patience and understanding.
We have moved to a same-day, ‘doctor first’ appointment system where all requests for an appointment will be triaged first by a clinician.
We will ask you the following questions to ensure that if the clinician needs to arrange face to face contact that it is safe to do so.
- Do you think you have COVID-19?
- Have you been to a area of high risk in the last 14 days?
- Have you been in contact with a case of confirmed COVID-19?
- Have you had a new fever in the last 7 days?
- Have you had a new cough in the last 7 days?
- Is anyone in your household self-isolating due to symptoms of COVID-19?
We will then take a current contact number from you and a clinician will call you back. We will only call twice so please make sure you have your telephone with you at all times.
The clinician who rings you back will then decide whether your needs can be addressed by the telephone or video consultation, or whether you need to come to the surgery for a face to face appointment, if a face to face appointment is required then the clinician will arrange this for you.
We have also taken the decision to operate a patient enquires telephone/online process only. This means you can only contact us by telephone or email if you have an enquiry.
Telephone: 01327 703333
We have developed this system after receiving guidance to assess patients online or via telephone to mitigate the potential spread of coronavirus.
We want to prevent anyone with the virus that should be self-isolating turning up to surgery where they put healthcare professional and other patients at risk.
This pre-emptive move means we are still meeting our priority to ensure that NHS patients can easily access high-quality clinical care and services that are aligned with the government’s coronavirus action plan.
We thank you for your patience at this unprecedented time.
Did you postpone your Cervical Screening due to COVID-19 and the lockdown measures put in place?
If so we would like to encourage you to contact the surgery to book this appointment at your earliest convenience. Please call us on 01327 703333 (option 1) to arrange a call back from one of our Treatment Room Team who will then be able to book an appointment to attend for this vital screening. The member of the team that you speak to will then go through all the safety measures in place at the surgery and reassure you about your visit.
COVID-19 Update - Corona Virus Checklist - CLICK HERE
A new Coronavirus Status Checker has been launched to help the NHS coordinate its response and build up additional data on the COVID-19 outbreak. People with potential coronavirus symptoms are being asked to complete the status checker and answer a short series of questions which will tell the NHS about their experience. The service is hosted on the NHS website and is available to access openly, with links directly from the NHS 111 online coronavirus service and NHS coronavirus pages.
Northampton General Hospital Support Line for Relatives
Northampton General Hospital have set up a relative support line so people can check in on the current condition of family members or loved ones. To use this service, the person will need to know the patient’s full name, ward location, date of birth and NHS number where possible. The team will check in with the ward to obtain details on the patient’s condition. The person will then receive a call back with this information. To use this service, please dial 01604 545784. The line is open on: Monday to Friday - 9:00am until 5:00pm Saturday and Sunday - 10:00am until 4:00pm This line cannot be used for advice on upcoming appointments or admissions.
Northamptonshire’s Community Resilience Service launches new Coronavirus Support Line
A support line has been launched to support the most vulnerable people in Northamptonshire during the coronavirus crisis.
The helpline, which will be managed by the Customer Service Centre at Northamptonshire County Council, went live on Tuesday 31st March 2020.
It allows those who cannot leave their homes under current restrictions and those who are self-isolating and have nobody to call upon for help to request support in getting access to food, prescriptions and other vital services that they require. It means that care can be provided to those that really need help. It applies to those with existing health conditions, those who are pregnant or those aged 70 and above.
Each call to the helpline will be triaged so that individuals receive the care and support that is appropriate to their needs.
The Community Resilience Service will co-ordinate requests for help in conjunction with the district and borough councils, mapping those requests by area and linking them up with local community groups, volunteers and voluntary organisations who have pledged their support.
Those requiring help are asked to call the support line on 0300 126 1000 (option 5).