Update - 6th April 2020 - Please click here to download FAQ's for patients.

FAQs-Patients (4).pdf

COVID-19 Update - 25th March 2020

Important Information

We are extremely busy.  Please help us to help you!
As you can imagine, we are extremely busy due to the Coronavirus.  We have been so touched and grateful for everyone’s concern for our well-being.  We are seeing such goodness from so many people and as we strive to help others.
We are receiving an incredible amount of calls from patients’ asking for advice that is available from 111 via their website at or also at
The surgery website is also kept up to date
We are pleading with you to use these websites to seek information rather than calling the surgery so that we can help those patients’ that have non-virus related health problems that are struggling to get through to us.
People still have heart attacks, ectopic pregnancies, perforated bowels, appendicitis, seizures and accidental overdoses.  If the phones are blocked, the outcomes for these people will be poor.
So please, if you need advice about the Coronavirus, think about where the best place is for these answers as we have the same information as you.

COVID-19 Update - 25th March 2020

The top 5 reasons NOT to contact your GP:
1.  Should I self-isolate?  Should I go to work?
We can only advise you what the current guidelines are and we get this information from
Your employers should support you to work for home where possible.  If you or a household member develops symptoms, then you should also self-isolate.
2.  Am I in a vulnerable group?
You might be, many people are. If you are – be hyper vigilant, distance yourself from others, work from home if you can.  Currently you don’t need to self-isolate unless you have symptoms or someone in the household has symptoms.
3.  What is social distancing?
Everyone should be social distancing – not just the vulnerable.  Social distancing is not the same as self-isolation.  Distancing is keeping your distance from people, working form hoe where possible, avoid public transport and gatherings unless essential.  Use the phone for communication where possible and NOT touching others. 
4.  Can I have a sick note?  Coronavirus = No / Other = yes
You do NOT need a sick/fit note for the first 7 days of illness - after that, employers have been told you do not need a sick note to allow you to stay off work.  If you require a sick/fit note for longer, there is information regarding this at of how to get an isolation note for your employer.  Please DO NOT ask the surgery.
The employer’s advice at says the following:
By law, medical evidence is not required for the first 7 days of sickness (that is, employees can self-certify), after 7 days, it is for the employer to determine what evidence is required, if any from the employee.  To make this easier for people to provide evidence for their employer that they need to stay at home, please follow the steps for an isolation note.  In the meantime, we continue to urge employers to respect the need to stay at home where they are following government advice to do so and to show flexibility in the evidence they require from employees.
5.  Can I have extra medication?
The pharmacies are completely overwhelmed and people who need their usual medications are having difficulties being provided for.  All doctors have been instructed not to give prescriptions early and we are not increasing the amounts prescribed.

UPDATE....... 20th March 2020

As from Monday 23rd March All booked appointments between 7.30am and 8.00am at Danetre Medical Practice are now cancelled. If this affects you, you will receive a letter in the post. If you feel your booked appointment is urgent please contact the practice on 01327 703333 to discuss. Please do not attend the practice.

All routine appointments suspended in response to the coronavirus (Covid-19) outbreak

We have moved to a same-day, ‘doctor first’ appointment system where all requests for an appointment will be triaged first by a clinician.

We will ask you five questions and if your answer to these questions is yes we will ask you to ring NHS 111.

  • Do you think you have coronavirus?
  • Have you been to a country of high risk in the last 14 days?
  • Have you been in contact with a case of confirmed corona?
  • Have you had a fever in the last 7 days?
  • Have you had a cough in the last 7 days?

If you answer no, then we will take a current mobile number from you and will call you back. We will only call twice so please make sure you have your telephone with you at all times.

The clinician who rings you back will then decide whether your needs can be addressed by the telephone consultation, or whether you need to come to the surgery for a face to face appointment. We have also taken the decision to operate a patient enquires telephone/online process only.

This means you can only contact us by telephone or email if you have an enquiry.

 Telephone:     01327 703333


We have developed this system after receiving guidance to assess patients online or via telephone to mitigate the potential spread of coronavirus.

We want to prevent anyone with the virus that should be self-isolating turning up to surgery where they put healthcare professional and other patients at risk.

 This pre-emptive move means we are still meeting our priority to ensure that NHS patients can easily access high-quality clinical care and services that are aligned with the government’s coronavirus action plan.

We thank you for your patience at this unprecedented time.


Under guidance from NHS England and Public Health England, with immediate effect, ALL on the day/urgent appointments are currently unavailable to book online. 

Please contact the surgery on 01327 703333 to book an appointment, where you will be asked a series of questions as part of our triage process. 

We apologise for any inconvenience and thank you for your patience and understanding. 

CORONAVIRUS..... Please read

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The current risk to the general public is moderate.

You can help too.

Germs can live on some surfaces for hours. To protect yourself and others:

  • Always carry tissues with you and use them to catch your cough or sneeze.
  • Bin the tissue, and to kill the germs, wash your hands with soap and water, or use a sanitiser gel.
  • Avoid touching your eyes, nose and mouth with unwashed hands.
  • Avoid close contact with people who are unwell.

If you have travelled from Wuhan or Hubei Province to the UK in the last 14 days you should immediately:

  • stay indoors, avoid contact with other people and call NHS 111 to inform them of your recent travel to the area

Please follow this advice even if you do not have symptoms of the virus.

If you have travelled from elsewhere to the UK in the last 14 days and develop symptoms of cough, fever or shortness of breath, you should immediately:

  • stay indoors, avoid contact with other people and call NHS 111 to inform them of your recent travel to the country

Please follow this advice even if your symptoms are minor

This is the best way to slow the spread of almost any germs, including Coronavirus.

More information, including a list of the affected areas is available by logging onto