Try the NHS App!

If you’re a patient at our practice, you can use the NHS App to access a range of NHS services on your smartphone or tablet.

Please note this app does not replace existing services. 

You can still contact us in the usual ways. But, once you have verified your identity in the app, you will have easy, 24/7 access to a growing range of health services and information.

Advice and information:

• search symptoms, conditions, and treatments 
• get health advice through 111 online 
• find NHS services near you 
• check your NHS number

Appointments:

• book and cancel appointments 
• check your referrals and hospital appointments 
• manage vaccinations 

Prescriptions:

• nominate a pharmacy and order repeat prescriptions  

Manage your health:

• access your GP health record securely 
• register your organ donation decision 
• take part in health research  

Send and receive messages:

• send an online form about your symptoms, conditions, or treatment directly to the surgery  
• receive messages and notifications 
• view messages from your GP surgery and get notifications through your phone or tablet 

Help someone else:

• link profiles. You can apply to access the health records, appointments and prescriptions of people you care for (including children) – or get help from someone you trust 

If you already use Systm One Online you can continue to use it. But the NHS App will give you easy and secure access on your smartphone.  

If you have any problems using the NHS App, you can select ‘help’ in the top right-hand corner of the app or visit nhs.uk/helpmeapp.

To request proxy access to the NHS App for a child/dependant, please complete the attached form and return a hard copy to the practice. Your request will then be reviewed.  

Please be aware, if the patient does not have capacity to consent to grant proxy access and proxy access is considered by the practice to be in the patient's best, section 1 of the form may be omitted. 

Proxy Access Application.doc

If you had historic access to your medical records prior to 1st November 2023, you should still be able to view these via the NHS App.

However, we are currently aware of an issue with the app where results are not able to be viewed. To rectify this, please log into your account via the web portal (https://access.login.nhs.uk/enter-email).

Should you wish to request full access to your account, please complete the below form and your request will be reviewed and access provided.

PatientAccesstoMedicalRecords.doc

Please see some handy guides to help you with the NHS App!

Do more with the NHS App A5 leaflet.pdf

NHS App quick start guide A5 leaflet.pdf